Frequently Asked Questions (FAQs)
Can I return my order?
Yes, we accept returns within 7 days of delivery for most products. The item must be unused, unwashed, and in its original packaging.
Which items are not eligible for return?
For hygiene reasons, we do not accept returns on the following:
- Panties
- Thongs
- Crotchless lingerie
- Personalized/customized underwear
- Any used or damaged items
How do I initiate a return?
Please contact our support team at [your support email or contact form link] with your order number and reason for return. Our team will guide you through the return process.
What is your return window?
All eligible return requests must be raised within 7 days of receiving the product.
How long does it take to receive my refund?
Once we receive the returned product and complete inspection, your refund will be processed within 3 to 5 business days to the original payment method.
Is there any return shipping fee?
No, we do not charge any return shipping fees unless the return reason is not valid (e.g., customer remorse or change of mind).
Can I exchange a product instead of returning it?
Currently, we do not offer direct exchanges. You can return the product (if eligible) and place a new order.